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TERMS OF SERVICE AND END USER LICENSE AGREEMENT & PRIVACY POLICY
服务条款及
最终用户许可协议
生效日期：2025 年 8 月 14 日
本服务条款和最终用户许可协议（下称本“《条款》”）构成了您与第九节中载明的向您提供相关服务的签约实体（统称为“Nexon”）订立的协议。它们管理着您对我们运营的和链接至这些条款的网站、游戏、移动应用程序和其他互动软件产品和服务（统称为“服务”）的访问和使用。
在使用服务之前，请仔细阅读本《条款》。在符合适用法律的情况下，我们可自行决定随时更改本《条款》或者修改、暂停或终止服务的任何功能。我们将告知您（包括在服务上发布最新本《条款》）本《条款》的变更。继续使用服务，即表明您接受本《条款》的此类变更，这些变更将在发布时生效，或者按照适用法律的要求生效。
请注意，第十节包含具有约束力的仲裁条款和集体诉讼放弃，这可能影响您解决与我们之间的任何争议的权利。
您同意以电子方式订立本《条款》，并以电子形式存储与本《条款》有关的记录。
一、使用服务
二、用户发布的内容
三、知识产权和侵权索赔
四、虚拟货币和虚拟物品
五、行为准则
六、第三方服务、内容、设备和网络
七、免责条款；责任限制
八、赔偿
九、管辖法律和缔约实体
十、争议解决
十一、其他事项
十二、联系我们
通信和文本消息（更新日期：2021 年 6 月 24 日）
十三、有关欧洲经济区和英国的补充条款
一、使用服务
有限许可。在遵守本《条款》的前提下，您可以访问和使用运行在针对运行服务而设计的系统上的服务，但仅限于个人、非商业和娱乐用途。服务是在有限、可撤销、不可分许可、不可转让和非独占的基础上向您授予许可，而非出售给您。您不得修改、复制（操作服务所需的单一备份副本和临时复制除外）、分发、传输、展示、演示、重现、发布、改编、出售、出租、租赁、分许可或者以其他方式转让或提供服务或其任何部分，或者从服务或其任何部分创建衍生作品。在不限制上述规定一般适用性的前提下，您同意您无权在互联网拍卖网站（例如 eBay 或 IGE）、黑客网站、私人服务器站点、打金网站或者任何其他第三方网站或服务上全部或部分出售或以其他方式转让任何服务中的虚拟物品、虚拟货币、积分或者任何其他内容或信息，或者换取任何有价物（无论是现金还是其他）。除根据本《条款》明确授予您的之外，您对服务不享有任何权利。如果违反本《条款》的任何规定，您的许可将被自动撤销并终止。
附加条款。某些服务受关于许可用途的附加条款、条件、规则或指南（统称“附加条款”）的约束和制约。我们将通过适用的服务向您提供这些附加条款，在这种情况下，您必须接受这些附加条款，然后才能使用适用的服务。如果本协议的任何约定与附加条款的任何条款和条件冲突，则就附加条款所述标的而言，附加条款应取代本协议。
资格。您声明，适用法律并未禁止您接收服务。您还声明，您已超过所在国家/地区的法定年龄，或者按照适用法律，只在已经查看并同意本《条款》的父母或合法监护人的许可和监督下使用服务。未经家长同意，13 岁（或适用法律规定的年龄）以下儿童不得注册账户，也不得通过服务向 Nexon 或其他人提供任何个人信息。
账户注册。某些服务需要您通过我们创建一个账户。如果没有注册账户，您可能无法访问服务的某些部分或功能。在创建账户时，您需要提供准确和完整的信息，并及时更新这些信息。您应对您的用户名和密码保密并保证其安全，并且不使用您为其他网站或服务设置的相同密码。在转让安装了服务的任何设备之前，您需要卸载并删除服务。如果发现或怀疑对您的账户存在任何未经授权的访问或使用，您需要立即通知我们。
即使本《条款》中存在任何相反规定，您承认并同意，您对账户没有所有权或者其他财产权益，您进一步承认并同意，账户的所有权利永远且应该归 NEXON 所有，并以 NEXON 为受益人。我们不承认亦不允许玩家之间转让账户。您不得购买、出售、赠送或交易任何账户，亦不得提议进行此类操作。任何此类企图均属无效，并且可能导致终止和没收账户。休眠超过一年的账户可能过期并被删除。
更新。Nexon 可能为您提供更新，这些更新通常由 Nexon 自行决定提供。您承认并同意，Nexon 可以远程自动向您提供更新，包括（但不限于）访问您使用服务的设备。Nexon 提供的任何更新均是服务的一部分，受本《条款》约束。
出口管制。在使用服务时，您需要遵守所有适用的出口法律法规。服务或其任何部分不得下载或者以其他方式出口或转出口至：(a) 美国实施贸易禁运的任何国家/地区，(b) 美国财政部特别指定国民名单或美国商务部拒绝令表上的任何人，或者受欧盟或欧盟成员国金融或其他制裁的任何人。您声明并保证，您不在任何此类国家/地区、不处于其控制之下、不是其国民或居民，也不在任何此类名单上。
跨境传输。接受本《条款》，即表明您理解并同意履行本《条款》和提供服务可能需要将我们收集的信息从您所在国家/地区传输到其他国家/地区，这些国家和地区可能无法提供与您所在国家/地区相同水平的保护。
二、用户发布的内容
您现在会并且继续会对您通过服务上传或传输的所有通信、图像、视频、声音、数据库的内容或部分内容、数据库、内容和任何其他材料或信息全权负责，包括但不限于任何文本、语音传输或录音，或者游戏视频/截图（“用户内容”）。
您声明并保证，您发布或传输的用户内容不会：
• 侵犯第三方的版权、商标、数据库或其他知识产权。您声明并保证，您拥有或具有在服务上发布或传输用户内容所需的所有必要许可、权利、同意和权限，并且用户内容不违反任何适用法律、条款或者任何第三方的隐私权或公开权；
• 推广未经授权的抽奖或比赛；并且不会推广彩票或任何类型的赌博；
• 阻止或妨碍其他用户查找与服务相关的信息；
• 促进或促成经 Nexon 自行判定涉及非法内容、色情、盗版、网上药店、毒品、未成年人饮酒或由于饮酒或吸毒（例如酒驾/毒驾）而导致的对社会不负责的行为；
• 指导用户如何制造炸弹、武器、毒品、非法或不合法或危险物品，或者要求参与适用法律确定的暴力或非法行为或组织，包括但不限于恐怖主义威胁或活动。
您承认并同意，Nexon 有权（但无义务）审核、监控、检查和记录您在服务上或通过服务发布、传输或者提供的任何用户内容（包括您的口头或书面沟通的内容），并且可能在不事先向您发出通知的情况下，按照自行判断而随时以任何理由或无理由删除用户内容。您同意，可以使用您在下载软件以访问或使用服务时安装的软件进行此类监控或记录。除非法律要求，否则 Nexon 不承担任何未能删除或延迟删除用户内容的责任，也不对用户内容的使用和/或存储承担任何职责或责任。
您特此授予 Nexon 全球范围内有效、免特许使用费、永久、不可撤销、完全可转让和可分许可、非独占的权利和许可，从而允许 Nexon 在适用法律允许的最大范围内，以任何方式和出于任何目的（包括但不限于商业、广告和推广目的）在任何所有媒体中使用您的用户内容，包括但不限于以下权利：重现、复制、修改、演示、展示、出版、分发、广播、传输、以其他方式向公众传播、创建衍生作品、改编、使用，或以任何已知或未知的方式运用，并且无需任何进一步通知或者向您提供任何形式的报酬。在适用法律允许的范围内，您放弃与 Nexon 和其他玩家使用和享用与服务相关用户内容有关的任何归属权、发表权、名誉权或署名权等精神权利。授予 Nexon 的许可以及对上述任何适用道德权利的放弃，在条款终止或期满后仍然有效。
三、知识产权和侵权索赔
服务（包括服务的任何更新）受美国、欧盟以及其他国家/地区的版权和其他知识产权法律的保护。Nexon 以及相关徽标和名称是我们的商标和/或服务标志。在服务上使用或通过服务使用的其他商标、服务标志、名称和徽标均为其各自所有者的商标、服务标志或徽标。未经事先书面同意，您未被授予有关这些商标、服务标志或徽标的任何权利或许可。Nexon 拥有并且应保留服务及其任何部分的所有权利、所有权和权益，包括但不限于所有知识产权。
通过服务提供的某些内容可能包含水印，并受其他数字权利管理技术的控制，这将限制您访问和使用服务的方式。服务可能访问和监控您的设备（包括但不限于硬盘驱动器和其他存储设备、中央处理单元、随机存取存储器、显卡以及外围硬件、软件和应用程序），以检测是否有本《条款》禁止的第三方程序或软件（“未经授权的第三方软件”）。如果我们检测到任何未经授权的第三方软件，Nexon 可能收集其他信息（如《Nexon 隐私政策》中所述），包括但不限于您的账户名称、有关未经授权的第三方软件的详细信息以及时间和日期，并且可能按照《Nexon 隐私政策》使用这些信息以执行本《条款》。
Nexon 始终乐意倾听玩家和粉丝的心声，欢迎对我们的服务提出意见和反馈。任何想法、建议、提议、意见、反馈或提交的其他内容（包括但不限于提供有关服务的反馈或者对新内容、功能、产品或类似想法提出建议）（统称为“反馈”），无论您是通过公共还是私人媒体提供此类反馈，均不视为具有保密或专有性质。换言之，如果您向 Nexon 提供反馈，您将放弃对反馈的所有权利，允许供我们或其他人出于任何目的共享和使用反馈，包括但不限于以我们认为合适的任何方式使用、共享和以商业方式利用反馈，并且无需任何通知或者向您提供任何报酬。Nexon 不会退还或定期确认我们收到的反馈，而且对您的反馈不承担任何相关义务。
我们尊重他人的知识产权。如果您有充分理由认为您的版权作品或其他知识产权受到侵犯，并且可以通过我们的服务访问，您可以按照下文所述与我们联系以通知指定代理，并书面提供以下信息：
• 版权作品或知识产权的名称，或者声称被侵权的作品或财产的代表性清单；
• 声称侵权材料的名称和足以帮助我们找到该材料的信息；
• 您的姓名、地址和日间电话号码，以及电子邮件地址（如有），以便我们在必要时与您联系；
• 一则声明，表示通知中的信息准确无误，如提供虚假信息，愿意接受伪证罪的惩处，并说明投诉方有权代表所称被侵犯的独占权的权利人行事；
• 一则声明，表明您善意认为，以遭到投诉的方式使用材料没有获得知识产权权利人、其代理或法律的授权；
• 经授权代表指称被侵权的专有权利的权利人行事之人的物理或电子签名。
如果内容被删除，发布内容的一方可能会收到通知，称该内容因被指称侵权而被删除。在必要和适用法律允许的情况下，我们可能向他们提供您的联系信息，包括电子邮件地址、您的组织或客户的名称，以及报告的内容。如果发布内容的一方认为不应该删除内容，我们会建议他们与您联系，尝试直接解决问题，而且他们可能按照适用法律提交反通知。我们可能会终止屡次违反知识产权法的用户的权限。
游戏发布者 指定代理
NEXON Co., Ltd. NEXON Co., Ltd.
Ark Hills South Tower 6F, 1-4-5 Roppongi, Minato-ku, Tokyo 106-0032, Japan
NEXON America Inc. NEXON America Inc.
2130 E Mariposa Ave., Box 866, El Segundo, CA 90245, United States of America
NA_nx_legal@nexon.com
NEXON Korea Corporation NEXON Korea Corporation
7 Pangyo-ro 256 beon-gil, Bundang -gu, Seongnam-si, Gyeonggi-do, Korea, 13487
m-support@nexon.com
Embark Studios AB Embark Studios AB
Kungsträdgårdsgatan 16, 111 47 Stockholm, Sweden
copyright@embark-studios.com
四、虚拟货币和虚拟物品
在使用服务时，您可能有机会访问在线和游戏内商店，您可以在商店中获得和使用 Nexon 的虚拟货币和游戏内数字物品（包括提前访问仍在制作中的游戏，这些游戏可能不时提供）。Nexon 还可能向您提供与使用服务有关的积分。
虚拟内容，包括兑换预付费支付工具的虚拟内容，被视为商品或服务，而不是预付费支付工具。虚拟货币和积分没有“现实世界”价值，但可以兑换游戏内物品。您不是购买此类商店中的物品，而是按照本《条款》向您授予相关许可。无论您为兑换虚拟货币提供或支付了何种对价，您对使用虚拟货币获得的物品都不具有任何所有权。
在我们的服务上发布或提及的任何价格、报价和描述不构成要约，在 Nexon 明确接受您的订单之前，可随时撤销或修订。我们服务上发布或提及的价格为含税总价。在适用法律允许的范围内，您同意按照产生费用时有效的价格，支付您或任何其他人使用您的账户或在您的设备上使用服务而产生的所有收费、费用和适用税费。Nexon 可能按照适用法律随时更改服务的定价。Nexon 保留在产品发货前通知您任何产品描述错误或定价错误的权利。如果发生这种情况，而您选择继续履行订单，您承认将按照修改后的描述或修正后的价格提供产品或服务。
在您通过服务获得虚拟货币时，可以使用不同的支付方式，例如信用卡、直接借记、PayPal、Nexon 游戏卡等。在您使用 PayPal 等第三方支付和账单提供商时，将适用他们的附加条款、条件和费用。您有义务缴纳与接收或使用您从 Nexon 所购买虚拟物品相关的所有联邦、州和地方税费。
购买虚拟货币可能适用某些最低限额，根据您的交易方式，也可能适用某些最高限额。按照适用法律规定，Nexon 保留随时更改适用于虚拟货币购买的最高和最低金额的权利，恕不另行通知。
您理解并同意，除非适用法律明确要求，否则在任何情况下（包括但不限于您的账户、本《条款》或服务终止或到期），NEXON 均不针对虚拟货币或游戏内数字物品退款。仅适用于欧洲经济区或英国居民：您同意立即接收数字产品，包括虚拟货币、游戏内数字物品和任何其他虚拟内容，并在数字产品下载或流式传输开始后放弃取消和退款的权利。如果账户被永久禁止，与被禁账户相关的所有内容许可和虚拟货币余额将被没收。对于因您违反本《条款》而导致的任何虚拟货币、积分、物品或经验损失，Nexon 没有任何义务或责任，也不会给予您赔偿。
物品可能过期。您使用虚拟货币或积分获得的每件物品将存放在您的账户中，直至该物品的到期日，或账户、本《条款》或服务终止或到期（以较早发生者为准）。按照适用法律规定，物品的价格和可用性如有变动，恕不另行通知。
如果出于任何原因，您授权我们向您的信用卡或短信/电话账单做出的收费无法处理，或者返回结果是未付款或退款，我们可暂停或终止您的账户，如果发生此类事件，您应立即使用其他信用卡或其他支付机制将此类收费款项汇给我们。对于与您的任何交易有关的任何信用卡或银行相关费用，我们概不负责。我们保留在不事先通知的情况下，限制任何物品的订购数量或者拒绝向您提供任何物品的权利。在我们接受之前，您可能需要核实您的交易信息。
尽管存在本《条款》，但您所在国家/地区的法律可能适用于购买 Nexon 向您提供的虚拟商品和服务，您除了可以享受本《条款》规定的权利或救济之外，还可以享受此类法律规定的权利或救济，或者在不一致的情况下，将以此类法律规定的权利或救济为准。
对于在日本提供的服务，只有在标题为“根据日本《支付服务法》进行代理”或“预付费支付工具”的网站上显示为预付费支付工具的虚拟内容或游戏内物品，应按照日本《支付服务法》规定，视为“预付费支付工具”。按照《支付服务法》规定，可由此类“预付费支付工具”兑换的所有其他虚拟内容或游戏内物品均被视为在游戏中交付的商品或服务，而不视为“预付费支付工具”。除非上述法案另有规定，否则任何“预付费支付工具”不得退款。
五、行为准则
您不得以 Nexon 自行认定为非法，或可能损坏、禁用、过载、损害服务，或干扰 Nexon 或任何其他人使用和享受服务的任何方式来使用服务。在不限制上述规定一般适用性的情况下，根据适用法律，被禁止的行为包括：
• 使用任何黑客、破解、机器人或第三方软件暂时或永久修改服务的代码或用户体验，无论是在您的设备上还是服务器上，或者使用我们没有明确授权的任何应用程序、软件或技术来作弊、代练，或者完成不使用此类应用程序、软件或技术无法完成的游戏任务；
• 对服务或其任何部分进行反向工程、获取源代码、修改、反编译、反汇编，或者以其他方式确定或试图确定服务中使用或内嵌的任何源代码、算法、方法或技术；
• 冒充任何个人或实体，或者歪曲您的从属关系、身份或您传输的材料的来源，或者谎称您的言论或行为获得了 Nexon 的认可；
• 使用任何机器人、爬行器、网站搜索/检索应用程序或者其他手动或自动设备或进程进行检索、索引、数据挖掘，或者以任何方式复制或规避服务或其中包含的任何内容的导航结构或呈现方式；
• 删除、更改或隐藏服务上或服务中包含的任何版权、商标、专利或其他专有声明、图例、符号或标签（包括任何水印、其他数字权利管理技术或其他信息）；
• 采取会对我们的网络或基础设施施加不合理或不成比例的大负载的任何行动；
• 未经 Nexon 事先书面批准，托管、提供或开发服务的配对服务，或者创建、使用或维持与服务的任何未经授权连接；
• 以任何方式拦截、仿真或重定向 Nexon 或其指定人使用的通信协议，包括但不限于通过协议仿真、隧道技术、数据包嗅探、修改或添加软件组件、使用数据挖掘实用程序以拦截、收集、读取或挖掘服务生成的信息，或者以任何方式利用目前已知或今后开发的技术以便允许或以其他方式实现未经授权访问或使用服务；
• 使用或试图使用旨在中断、破坏或限制服务、Nexon 的系统或网络的功能或正常工作的任何病毒、恶意软件或任何其他计算机代码、文件、程序、软件、例程或设备，包括通过参与、教唆或协助任何拒绝服务攻击或类似行为，或者试图探查、扫描、测试任何系统或网络的漏洞或破坏其安全；
• 使用宏、自动拾取或机器人代打，或者让您（或您控制的任何角色）自动运行或影响游戏中的任何行动的任何其他行为，无论您是否在场；
• 在二十四小时内创建一个以上的账户或在三十天内创建五个以上的账户，或者以其他方式超过您对服务的任何部分或任何数据库、计算机或设备的授权访问；
• 未经许可而分发未经授权的材料、宣传或推广商品或服务（包括但不限于发送垃圾邮件、宣传材料、连锁信件、传销或任何其他形式的未经授权请求）；
• 做出有害、骚扰、诽谤、粗俗、淫秽、仇恨、威胁、辱骂、煽动、恐吓、歧视、暴力或鼓励暴力（包括自残）、跟踪、性暴露或 Nexon 自行认定的令人反感的行为，包括但不限于抢劫、杀人、偷窃、发表性评论或诅咒；
• 销售、宣传或发布有关服务的黑客、私人服务器（包括其来源）或打金的信息；
• 创建、利用或交易利用设计缺陷、未记录的问题或程序漏洞而创建或复制的任何游戏内物品；
• 未经授权以任何方式发布或分享其他用户的个人信息，或者有关公司的任何重大非公开信息；
• 做出 Nexon 自行认定会使我们、我们的任何用户或任何其他第三方承担任何类型的责任、损失或损害的任何其他行为。
违反系统或网络安全或者试图中断或破坏服务运营，可能导致民事或刑事责任。我们可能展开调查并配合执法机构，对违反本《条款》的用户追究责任。
除非适用法律另有要求，否则我们可随时以任何理由或无理由拒绝、暂停、修改或终止您对服务的访问，恕不另行通知。如果您的账户在您参加锦标赛或竞赛期间被暂停，Nexon 不对与锦标赛或竞赛相关的任何潜在奖品或奖励之损失承担责任。
六、第三方服务、内容、设备和网络
您可以通过第三方服务（例如 Apple iTunes 或 Google Play）或设备（例如第三方主机）获取服务。服务也可能链接至或包含第三方服务或内容（包括但不限于论坛上发布的用户内容）。服务（包括游戏及游戏内物品，即“Nexon 内容”）亦可从授权第三方处购买。当您从第三方购买 Nexon 内容时，交易对象为该第三方而非 Nexon。您承认：从第三方购买时受第三方自身条款约束，请在购买前仔细阅读其政策。Nexon 不对第三方服务、内容或设备进行控制、背书、保荐、推荐或承担任何责任。这些第三方可能要求您在使用服务前安装其他软件、注册其他账户、同意其他条款和条件或者采取其他行动。使用任何第三方服务、内容或设备的风险由您自行承担，并受第三方条款和条件的约束。在任何情况下，Nexon 均不对您依赖或使用第三方服务、内容或设备负责或承担责任。
在使用我们的服务时，您的设备可能会连接或使用第三方网络，您可能因使用这些网络而产生费用。您需要自行负担与访问和使用服务相关的所有成本和费用，包括但不限于互联网服务提供商费用、通讯费用、短信费用、超额宽带费用，以及使用的与服务相关的任何及所有设备和装备的成本。
如果您通过 PlayStation™Store 获取服务，以下附加条款将适用于您：
A. 在北美的 PlayStation™Store 中购买：
物品的购买和使用受《网络服务条款和用户协议》的约束。此在线服务已由美国索尼互动娱乐公司向您授予分许可。
B. 在欧洲的 PlayStation™Store 中购买：
在游戏内商店购买的任何内容均从 Sony Interactive Entertainment Network Europe Limited（“SIENE”）购买，并受 PlayStation™Store 提供的 PlayStation™《网络服务条款和用户协议》的约束。每次购买时请查看您的使用权，不同物品的使用权可能有所不同。除非另有说明，否则任何游戏内商店中的内容都具有与游戏相同的年龄等级。
就上述第六节 A 部分和第六节 B 部分而言，(i)“物品”和“内容”指服务，及来自服务的任何虚拟物品、虚拟货币、积分或者任何其他内容或信息，其访问和使用受本《条款》约束，即使存在任何相反内容，(ii)“在线服务”指 PlayStation™Store，且 (iii)“《网络服务条款和用户协议》”指 PlayStation™《网络服务条款和用户协议》，旨在规范您在 PlayStation™Store 中的购买行为。如果《网络服务条款和用户协议》与本《条款》在您访问和使用服务方面存在任何冲突，应以本《条款》为准。
七、免责条款；责任限制
NEXON 及其开发者和服务提供商不会出于任何目的对信息、软件、产品、服务和服务中包含的任何内容的合适性、可靠性、可用性、及时性、准确性、适用性、性能或互操作性做出任何陈述。使用服务由您自行承担风险。服务“按原样”提供，不提供任何形式的保证。NEXON 及其开发者和服务提供商特此否认与服务有关的所有保证和条件，包括有关适销性、特定目的适用性、所有权和非侵权的所有默示保证和条件。某些司法管辖区可能不允许排除默示保证，因此上述某些排除可能不适用于您。
您明确同意，在任何情况下，NEXON、我们的代表、经理、合作伙伴、股东、合资企业、第三方承包商、员工、被许可人、许可人、广告商或代理均不对任何直接或间接、特殊、偶然性、后果性或惩罚性损害、利润损失或者其他任何损害承担责任，无论这些损失是否因使用服务、服务可用性的任何中断、延迟操作或传输、计算机病毒、数据丢失而产生，或者与使用、滥用、依赖、审查、操纵或者以其他任何方式利用服务或通过服务收集的数据有关，无论是基于合同、侵权、过失、严格责任还是其他原因，即使我们已被告知此类损害或损失的可能性。由于某些司法管辖区不允许对后果性、偶然性或其他形式损害的责任予以排除或限制，上述部分或全部限制可能不适用于您。如果您对服务的任何部分或适用协议的任何条款不满意，您唯一的救济是停止使用服务。在适用法律允许的范围内，NEXON 对所有损害、损失和诉讼因由的最大总计责任，无论是在合同、侵权（包括但不限于疏忽）、严格责任或其他方面，应为 100 美元或您为访问服务而支付的金额，以金额较高者为准。
八、赔偿
对于您使用我们的服务以及您被指称违反本《条款》相关的任何及所有损失、成本、费用（包括合理的律师费和开支）、索赔、损害和债务，您同意为 NEXON 以及我们的代表、经理、合作伙伴、股东、合资企业、第三方承包商、员工、被许可人、许可人、广告商和代理进行赔偿、抗辩并保证其免受伤害。对于我们有权按照本节规定获得赔偿的任何索赔，我们保留进行独家抗辩的权利。在这种情况下，您应按照我们的合理请求给予配合。
九、管辖法律和缔约实体
在不考虑法律冲突原则的情况下，您同意明确排除《联合国国际货物销售合同公约》的适用，无论您居住在何处。在法律允许的最大范围内，您同意本《条款》将按照下表中指定的、NEXON 实体向您提供相关服务所在国家/地区的法律进行解释和订立。除适用第十节争议解决程序的索赔外，否则您同意接受下表指定的司法管辖区内法院的属人管辖权和专属管辖权：
游戏发布者 管辖法律 法院
NEXON Co., Ltd. 日本 东京区法院
NEXON America Inc. 美国加利福尼亚州 加利福尼亚州洛杉矶县州法院或联邦法院
NEXON Korea Corporation 韩国 韩国首尔中央区法院
Embark Studios AB
欧洲经济区或英国居民
韩国居民
日本居民
美国和上述未列出的所有其他国家/地区的居民 见下文第十三节
韩国
日本
美国加利福尼亚州 管辖法律和法院将根据您的居住国家/地区确定：
见下文第十三节
韩国首尔中央区法院
东京区法院
加利福尼亚州洛杉矶县州法院或联邦法院
十、争议解决
第十节争议解决程序不适用于日本、韩国、欧盟和欧洲经济区的居民。对于其他所有国家/地区的居民：(1) 与 NEXON Co., Ltd. 或 Nexon Korea Corporation 的争议（定义见下文）必须在第九节指定的司法管辖区内提起，其他争议适用本第十节程序；(2) 若法院因故未就与 NEXON Co., Ltd. 或 Nexon Korea Corporation 的特定争议执行第九节的司法管辖区选择条款，则相关争议适用本第十节的争议解决程序。
本节会影响您的权利，请仔细阅读。同意具有约束力的仲裁，即表明您放弃通过法院提起争议诉讼和要求法官或陪审团裁定您的案件的权利。您还同意放弃参与集体诉讼、集体仲裁、大规模仲裁、其他代表诉讼或根据允许代表他人、为他人利益或追回他人损失或支出金额的任何法规提起的诉讼（包括以私人检察长身份）的权利。在法律允许的最大范围内，如果没有在一年内提出争议，将被永久禁止。
为了加快争议解决及控制争议成本，Nexon 和您一致同意，凡是由服务引起或与服务相关的法律或衡平索赔、争议、诉讼或法律程序（“争议”），均在法律允许的最大范围内按照以下方式解决：
争议通知。在发生争议时，您或我们必须向对方发出争议通知，该通知是一份书面声明，列明提出争议的一方的名称、地址和联系信息以及引起争议的事实和拟议的解决方案。您必须将任何争议通知通过邮寄和电子邮件发送到联系我们一节中提供的邮寄地址和电子邮件地址。我们会将任何争议通知邮寄至您的地址（如果我们有您的地址），或者发送至您的电子邮件地址。
您和我们应尝试通过非正式协商在收到争议通知后 60 天内解决争议。作为非正式协商的一部分，如果收到争议通知的一方提出要求，您和我们同意参加您本人（如有代理律师则与律师一同）和我们之间的电话和解会议。在这 60 天的初始争议解决期间，任何适用的时效期限将暂停计算。
在收到争议通知后的 60 天期限结束前，或未完全遵守本节所述程序（统称为“强制性初始争议解决程序”）的情况下，您或我们均不得启动仲裁程序或在小额索赔法院提出索赔。您同意，您或我们可以向有管辖权的法院申请任何必要的临时或初步救济，以在完成强制性初始争议解决程序前保护各自的权利或财产（包括知识产权）。
如双方未在上述 60 天初始争议解决程序内达成一致解决方案，则作为解决争议的唯一途径，任何一方可在小额索赔法院提出索赔或启动具有约束力的仲裁，但须遵守下文规定的条款。
小额索赔法院。如果争议符合在小额索赔法院审理的所有要求且未被移送至普通管辖权法院，您可以选择在第九节中指定的司法管辖区内的小额索赔法院（或同等法院）对任何争议提起诉讼。
具有约束力的仲裁。如果争议未能在小额索赔法院得到解决，则将本节中所述的具有约束力的仲裁作为解决争议的唯一途径，但须遵守本节所述的例外情况。您放弃在法院向法官或陪审团对所有争议提起诉讼（或作为一方或集体成员参与）的权利。所有争议将由中立仲裁员裁决，其决定具有终局效力。对当事人具有管辖权的任何法院可以执行仲裁员的裁决。美国联邦仲裁法管辖本节的解释和执行
仲裁的例外情况。您和 Nexon 同意，以下争议不受上述有关具有约束力的仲裁条款的约束：
• 希望强制执行执行或保护您或 Nexon 的任何知识产权或者有关此类知识产权有效性的任何争议。
• 有关宣告或禁令救济的任何索赔。
• 您有权向任何联邦、州或地方政府机构提交的任何索赔，如果法律允许，允许这些机构代表您向我们寻求救济。
集体诉讼和大规模仲裁弃权。在任何司法管辖区解决任何争议或对任何争议提起诉讼的任何法律程序均以个人方式进行。您和我们均不寻求将任何争议作为集体诉讼或任何一方以代表身份行事或拟议行事的任何其他法律程序而进行审理。您和我们均不会寻求将任何争议作为大规模仲裁提出、审理、管理、解决或仲裁，且仲裁员或仲裁机构均无权审理、仲裁或管理任何大规模仲裁，或向参与仲裁的个人以外的任何人提供救济。您和我们一致认同，“大规模仲裁”的定义包括但不限于：在 180 天内由同一律师事务所或协同行动的律师事务所代表，向同一方或相关方提出 25 个或更多类似仲裁请求的情况。未经所有受影响的仲裁或法律程序的所有当事人的事先书面同意，不得将任何仲裁或法律程序与其他仲裁或法律程序合并。如果我们中的一方违反本集体诉讼和大规模仲裁弃权条款，另一方有权在知悉违规行为后 45 天内提供书面通知选择退出仲裁。
仲裁程序。任何仲裁将由国家仲裁和调解机构（“NAM”)）根据提交争议时有效的适用综合争议解决规则和程序进行。双方同意，当提出大规模仲裁且双方均未选择退出仲裁时，适用 NAM 大规模申请补充争议解决规则和程序，且 NAM 有权应用这些规则，即使有上述集体诉讼和大规模仲裁弃权条款。如相关 NAM 规则与本协议有冲突，应以本协议为准。
如果 NAM 无法或不能对争议进行仲裁，则双方将共同商定替代的仲裁服务提供商。您可以按照 NAM 的规则请求召开电话听证会或现场听证会。在涉及金额不超过 10,000 美元的争议中，除非仲裁员认定有正当理由举行现场听证会，否则听证会将以电话方式进行。仲裁员可像法院一样向您个人判予同样的损害赔偿。仲裁员仅可向您个人判予救济，且只能在满足您的个人索赔的范围内。
仲裁申请必须由启动仲裁的一方（及其代理律师，如有）亲自签署。签署仲裁申请即表示一方（及其代理律师，如有）已遵守 (i) 上述强制性初始争议解决程序和 (ii) 《联邦民事诉讼规则》第 11(b) 条的所有要求。仲裁员有权按照法院可采取的方式，根据《联邦民事诉讼规则》第 11 条或适用的联邦或州法律，对所有相关人员（包括律师）给予任何救济或实施任何制裁。
仲裁员的司法管辖权。仲裁员可考虑您和我们均非当事方的其他仲裁裁决，但不受其约束。仲裁员有权就所有问题作出裁决，但法院有专属权力：(i) 决定仲裁可行性问题，以及与本仲裁协议的形成、存在、范围、有效性和可执行性相关的争议；(ii) 判断双方是否已遵守初始争议解决程序；(iii) 强制禁止集体、代表、大规模或私人检察长诉讼或程序，或公共禁令性救济；以及 (iv) 禁止不符合本仲裁协议条款的仲裁程序。
仲裁费。提起仲裁者支付初始申请费。如果我们提出仲裁，则由我们支付。如果您提出申请，您需支付费用，除非您根据适用仲裁规则获得费用豁免，或适用大规模申请补充争议解决规则和程序，在此情况下，适用 NAM 大规模申请费用表。所有其他费用将按照仲裁机构的规则和适用法律的规定进行分摊。无论哪一方胜诉，每一方都将承担该方的律师、专家和证人的费用以及其他费用，但是，如果仲裁员根据适用法律决定一方应承担另一方的所有费用，则该当事方应承担另一方的所有费用。
仲裁地点。您同意将在以下地点进行仲裁：
游戏发布者 仲裁庭
NEXON America Inc. 美国的合理地点，由双方约定，或者在必要时由仲裁员确定。
NEXON Korea Corporation 韩国的合理地点，由双方约定，或者在必要时由仲裁员确定。
NEXON Co., Ltd. 日本的合理地点，由双方约定，或者在必要时由仲裁员确定。
Embark Studios AB
美国的合理地点，由双方约定，或者在必要时由仲裁员确定。
争议必须在一年内提出。在法律允许的范围内，本协议下的任何争议必须在一年内在小额索赔法院或在仲裁程序中提出。一年期限从争议或争议通知首次可提出时开始计算，但在 60 天强制性初始争议解决程序期间暂停计算。如果没有在一年内提出争议，将被永久禁止。
临时禁令救济。在指定仲裁员之前，任何一方都可以在不放弃仲裁权利的情况下向具有合法司法管辖权的任何法院寻求临时禁令救济。
第十节的可分割性。如法院认为适用法律不允许就特定索赔或救济强制执行前述仲裁协议，则该索赔或救济（且仅该索赔或救济）必须从仲裁中分离，并须根据第九节提出（除非双方另有共同约定），且双方同意接受这些法院的属人和专属管辖权。
退出仲裁的权利。如果我们在您首次接受这些条款或其任何后续变更之日后，实质性修改本第十节的任何条款，您可通过在该等变更生效之日起 30 天内，通过挂号信（发送至本条款第十二节（“联系我们”）中所列的地址，收件人为法务部）向我们发送亲自签署的书面通知，拒绝对第十节做出变更；该等变更的生效日期以下列日期中较晚者为准：(1) 您寻求拒绝的条款的“最后更新”日期，或 (2) 我们通知您此类变更的电子邮件日期。即使您拒绝某项变更，您仍将受您最后接受的条款版本中第十节的约束。
十一、其他事项
完整协议。本《条款》构成您和我们达成的完整协议，取代您和我们之间的任何先前或同期的通信和提议（无论是口头、书面或电子）。
双方关系。您同意，您与我们之间不因为本《条款》或您访问和使用服务而产生任何合资、合伙、雇佣或代理关系。
可分割性。如果本《条款》的任何规定被认定为非法或不可执行，则该规定将被分割。本《条款》的其余部分继续完全有效。被分割的条款将由与不可强制执行的条款的意图最接近的可执行条款所取代。
转让。未经 Nexon 事先书面同意，您不得将本协议全部或部分转让，无论是自愿、依据法律还是以其他方式。Nexon 可以不受限制地将其在本协议下的权利或义务转让、许可、委派或以其他方式转让给任何第三方。在上述条款的约束下，本协议双方的权利和责任对双方及其各自的继承人和允许的受让人具有约束力，并应符合其利益。未按照本节进行的任何转让尝试均无效。
题注和标题。本《条款》中使用的题注、章节和段落标题仅为方便而设，不影响条款的含义或解释。
弃权。我方未能执行这些条款的任何规定或者对任何一方的违规行为作出响应，并不意味着放弃随后执行本条款的任何条款或条件或者对任何违规行为作出响应的权利。
十二、联系我们
如果您对本《条款》有疑问，请通过以下方式联系我们：
发布者 联系信息
NEXON Co., Ltd. Ark Hills South Tower 6F, 1-4-5 Roppongi, Minato-ku, Tokyo 106-0032 privacy@nexon.co.jp
Nexon America Inc. 2130 E Mariposa Ave., Box 866, El Segundo, CA 90245, United States of America Contact Us
Nexon Korea Corporation 7 Pangyo-ro 256 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, 13487 m-support@nexon.com
Embark Studios AB Kungsträdgårdsgatan 16, 111 47 Stockholm, Sweden https://embark-studios.helpshift.com/
通信和文本消息（更新日期：2021 年 6 月 24 日）
如果您选择在您的手机上接收一次性 PIN 码，我们将发送短信到您提供的手机号码。短信发送频率可能有所不同。无论发送或接收此类信息，都可能产生标准短信和数据费用。如果需要帮助，请发送短信“HELP”。如需取消，请发送短信“STOP”。请联系您的移动电话运营商获取详细信息。您的移动电话运营商（例如 T-Mobile、AT&T、Verizon 等）对延迟或未发送的消息不承担责任。支持的运营商包括但不限于 AT&T、Boost、MetroPCS、Sprint、T-Mobile®、U.S. Cellular®、Verizon Wireless、Virgin Mobile USA。
十三、有关欧洲经济区和英国的补充条款
请阅读第十三节中的补充条款以及本《条款》的所有其他章节。但是，如果本《条款》的其他章节与补充条款之间存在任何不一致或冲突，以第十三节中的补充条款为准。
不同于《条款》的引言条款和第十节规定的内容：具有约束力的仲裁条款和集体诉讼放弃不适用。
对《条款》第一节（使用服务）和第七节（免责条款；责任限制）的补充
不同于《条款》第一节和第七节规定的内容：如果 Nexon 有理由认为 (i) 您违反了本《条款》或 (ii) 您为了非预期目的或以非法方式使用服务，则 Nexon 可以随时中止您对服务的访问，而无需事先通知您。如果 Nexon 暂停您对服务的访问，其将告知您并向您解释您有哪些请求审查的选项，除非这样做可能：(i) 使 Nexon 或其他人承担法律责任；(ii) 损害其他用户；(iii) 损害或干扰 Nexon 任何服务的完整性或运行；(iv) 由于技术限制而不可行；或 (v) 被适用法律所禁止。如果 Nexon 出于上述任何原因决定禁止您访问服务（例如，禁用或删除您的账户），则本《条款》应当终止。
本《条款》无固定期限。Nexon 可随时终止本《条款》，在这种情况下，我们将尽可能提前通知您，至少提前 30 天。您可以随时终止本《条款》并停止对服务的访问和使用。
如果 Nexon 提供服务的新版本、补丁、升级、更新和更正，则第一节中提及的使用权应以相同的方式适用。明确受第三方权利（特别是开放源代码许可）约束的服务组成部分不在权利授予范围内。特别是，Nexon 在服务中作为第三方内容披露的组成部分被视为明确受第三方权利约束。
不同于《条款》第一节规定的内容：“跨境传输”段落不适用。
对《条款》第二节（用户发布的内容）的补充
不同于《条款》第二节规定的内容：您声明并保证，您发布或传输的用户内容不会：(i) 促进或促成 Nexon 合理认为涉及非法内容、色情、盗版、网上药店、非法毒品、未成年人饮酒或由于饮酒或吸毒（例如酒驾/毒驾）而导致的对社会不负责的行为；(ii) 导致对技术能力造成不合理或过度的负担。
不同于《条款》第二节规定的内容：Nexon 只有在您上传或贡献的用户内容违反本《条款》或适用法律的情况下才可删除该等用户内容，在此情况下，Nexon 会将删除该等用户内容的情况通知您，并允许您对其决定提出异议，但该通知会导致以下结果的除外：(i) 阻止或妨碍发现或防止欺诈或其他非法活动，(ii) 损害其他用户或第三方的合法权益，或 (iii) 违反适用法律。
不同于《条款》第二节规定的内容：Nexon 仅在适用法律（如隐私法）允许的范围内，使用您在为访问或使用服务而下载软件时可能安装的软件来监控或记录用户内容。如果您发现任何用户内容违反了本《条款》，请按照第七节中的联系方式报告。
不同于《条款》第二节规定的内容：您特此授予 Nexon 一项不可撤销、在必要范围内可转让和分许可、非独占、在全球范围内有效的权利，从而允许 Nexon 在所授予权利保护期限内使用您的用户内容，以提供和推广我们的服务，包括但不限于以下必要的权利：重现、复制、修改、演示、展示、出版、分发、广播、传输或以其他方式向公众传播、创作衍生作品、改编或在任何到目前为止已知或未知的媒体或平台上使用。
对《条款》第三节（知识产权和侵权索赔）的补充
不同于《条款》第三节规定的内容：只有在适用法律（如隐私法）允许的范围内，Nexon 才能访问和监控您的设备（包括但不限于硬盘驱动器和其他存储设备、中央处理单元、随机存取存储器、显卡以及外围硬件、软件和应用程序），以检测是否有本《条款》禁止的第三方程序或软件（“未经授权的第三方软件”）。
对《条款》第四节（虚拟货币和虚拟物品）的补充
您有义务支付您在本《条款》项下产生的所有收费、费用和适用税费。如果其他人使用您的账户或因在您的设备上使用服务而发生此类情况，Nexon 可能有权向您索赔。
不同于《条款》第四节规定的内容：您有权在 14 天内退出本《条款》，无需给出任何理由。退出期将在签订《条款》之日起 14 天后到期。要行使退出权，您必须将您的退出决定告知 Nexon，例如，向第十二节中所载的一个电子邮箱发送电子邮件。您可将发送附录 1 中的退出表格范本发送给我们，但这不是强制性要求。要遵守退出期限，您只需在退出期限到期前发送有关行使退出权的邮件即可。
如您退出本《条款》，Nexon 应立即退还您支付的所有款项，包括运费（您选择我们提供的最优惠标准运送方式以外的运送方式所产生的附加费用除外），而且无论如何须在我们获知您决定退出本《条款》之日起 14 天内完成退款。除非您另外明确同意，否则我们将使用与您在初始交易时选用的相同付款方式退款；在任何情况下，您都不会因该等退款而产生任何费用。
如果您在退出期间要求开始提供服务，您必须向 Nexon 支付一定的金额，与本《条款》项下的全部服务范围相比，该金额应与您通知我们退出本《条款》之前已提供的服务金额成比例。
您无权撤销 Nexon 已经提供的免费服务，也无权撤销 Nexon 已经开始提供的免费虚拟物品、虚拟货币、积分、游戏中的数字物品或任何其他内容或信息（“数字内容”）（并非通过有形媒介提供）。
在购买某些数字内容之前，您需要同意立即接收数字内容，并在数字内容下载或流式传输开始后放弃取消和退款的权利。在此情况下，您承认您无权撤销购买。此规定同样适用于您与 Nexon 缔约的任何付费服务。
为避免疑义，第四节中提及的更改物品的价格和可用性或限制可用物品数量仅在我们接受您的订单之前适用。
对《条款》第五节（行为准则）的补充
不同于《条款》第五节规定的内容：您不得以 Nexon 合理认定属于非法，或可能损坏、禁用、过载、损害服务，或干扰 Nexon 或任何其他用户使用和享受服务的任何方式来使用服务。
对《条款》第七节（免责条款；责任限制）的补充
不同于《条款》第七节规定的内容：本《条款》不排除或限制在您因 Nexon 的作为或不作为而死亡或遭受人身伤害时 Nexon 应承担的法律责任。我们保证在适用法律要求的范围内，服务（包括数字内容）符合本《条款》的规定。根据适用法律，如果提供服务（包括数字内容）存在缺陷，您可能有权获得特定救济。
您享有法定质保权。Nexon 对其故意和重大过失以及因生命、身体或健康伤害而造成的损害承担责任，但不限于此。存在轻微过失的，Nexon 仅在违反《条款》重大合同义务的情况下承担责任。本节所指的重大合同义务是履行该义务首先使得履行《条款》成为可能，因此您可以经常依赖该义务的履行。对违反重大合同义务的责任仅限于在签订《条款》时可预见的损害，而这些损害的发生通常必须是可以预料的。责任限制相应地适用于我们的员工、代理人和委托代理人。Nexon 对我们可能提供的任何商业保证、依据产品责任法提出的索赔、在数据保护受到侵犯的情况下所承担的任何责任不受影响。
对《条款》第八节（赔偿）的补充
第八节仅在适用法律允许的最大范围内适用。
对《条款》第八节（管辖法律和司法管辖权）的补充
不同于《条款》第八节规定的内容：法律选择不排除适用您居住国/地区适用法律中不得因合同约定而受损的消费者保护条款的适用。作为消费者，您可以就本《条款》向您的居住地的主管法院或 Nexon 营业地的主管法院提起任何司法程序。
对《条款》第十节（争议解决）的补充
《条款》第十节的规定不适用。
对《条款》第十一节（其他规定）的补充
《条款》第十一节关于“可分割性”的段落不适用。
不同于《条款》第十一节规定的内容：除非事先征得您的同意，否则 Nexon 不得将其在本协议项下的权利或义务转让、许可、委托或以其他方式转移给第三方，如果这样做可能会减少您享有的保证。在上述条款的约束下，本协议双方的权利和责任对双方及其各自的继承人和允许的受让人具有约束力，并应符合其利益。未按照本节进行的任何转让尝试均无效。
对序言的补充（关于《条款》的变更）
如果有正当修订理由，并且考虑到 Nexon 和您的利益，修订是合理的，我们可能会在未来修改或修订《条款》并使其在未来生效。如果由于判例法或法律的变化，《条款》的权利义务关系出现了我们在签订《条款》时无法预料的重大失衡，而有必要进行修订，则视为存在正当理由。这种情况不包括对《条款》主要履行义务的任何变更或修改。如我们依法进行了修订，我们将通知您，并在开始生效前给您一段合理的时间查看（通常为六周）。如果您不同意修订后的《条款》，您可以终止本《条款》。但是，继续使用服务，即表明您接受对《条款》的变更，这些变更将在发布时生效，或者按照适用法律的要求生效。
除了为保持服务的一致性而需要进行的任何更改或更新外，如果我们有正当理由，我们也可以随时修改或更新服务的任何功能。特别是，如果变更完全是为了您的利益，或者变更是为了实现以下目的所需的，即属于上述情况：(i) 确保遵守适用法律并/或反映相关法律和监管要求的变更，例如强制性消费者法；(ii) 进行临时维护、修补漏洞、实施技术调整和改进，例如根据新的技术环境调整服务或将服务转移到新的托管平台；(iii) 升级或修改服务，包括修改或删除或更改现有特性和功能；(iv) 更改服务的结构、设计或布局，包括更改服务名称或重塑品牌，或修改、改进和/或扩展可用特性和功能；(vi) 出于安全原因；以及 (v) 出于反盗版原因。我们会将上述变更告知您，如果这些变更对您访问或使用服务产生负面影响（轻微影响除外），您可以终止《条款》。
补充条款附录
附录 1
退出表格范本
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PRIVACY POLICY
Last Updated: January 16, 2025
This Privacy Policy describes how NEXON Co., Ltd. and its subsidiaries and affiliates (collectively, “Nexon”) handle and protect the information that we collect through our websites, games, mobile apps, and other interactive software products and services that we operate and that link to this Privacy Policy (collectively, our “Services”). If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact the publisher for the particular Nexon Service, which is the independent data controller responsible for your privacy information. For our contact details, please see Section XI. (Contact Us).
I. INFORMATION WE COLLECT
II. HOW WE USE INFORMATION
III. WHEN INFORMATION IS SHARED
IV. COOKIES AND SIMILAR TECHNOLOGIES
V. YOUR CHOICES
VI. DATA SUBJECT RIGHTS AND WITHDRAWAL OF CONSENT
VII. MINORS
VIII. HOW WE SECURE INFORMATION AND HOW LONG WE STORE INFORMATION
IX. INTERNATIONAL DATA TRANSFERS
X. CHANGES TO THIS PRIVACY POLICY
XI. CONTACT US
ADDENDUM
U.S. RESIDENTS: STATE-SPECIFIC PRIVACY DISCLOSURES
USERS OF EMBARK SERVICES: EMBARK PRIVACY INFORMATION
CHINA RESIDENTS ADDENDUM
I. INFORMATION WE COLLECT
We collect information from you (a) when you provide it to us, (b) when you communicate with others using our Services, and (c) when you otherwise use the Services or any other related services provided by a third-party. We may also collect information about you from other sources.
Information you provide to us. When you register, contact us directly, or otherwise use the Services, you may choose to provide information to us, including, but not limited to:
• Contact information, including name, phone number, mailing address, and email address.
• User account information, including username, nickname, password, and profile picture.
• Demographic information, including your age, gender, and country.
• Contacts from your device address book and social media accounts.
• Payment information, which our payment processors collect when you make purchases.
• Correspondence you send to us.
Communications with others. When you communicate or share information with others through the Services, including by posting photos or communicating orally or in written messages, we may access and store the contents of these communications and related information, unless such access and storage are prohibited by law. Where consent is required by applicable law, you consent to our recording, storage, and disclosure of such communications and information that you send or receive consistent with this Privacy Policy and the Terms of Service and End User License Agreement.
Use of the Services. We collect information when you use our Services, including your Internet protocol (“IP”) address and other identifiers that are assigned to your device and application when you access the Internet or use the Services, browser type, browser version, browser language setting, operating system, device name and type, MAC address and other device identifiers, information from your device (including information from and about your hard drive and other storage devices, central processing unit, random access memory, video card, and peripheral hardware, software and applications installed on your device), Internet service and mobile service provider, pages that you visit before and after using the Services, the date and time of your visit, download information, the links you click and areas you view within the Services, game metrics and usage data, and other standard server log information. We collect additional information when the Services crash or otherwise encounter a problem, including system and driver data. Consistent with your device permissions, we may collect or derive location information from your device’s GPS signal, Bluetooth connections, nearby WiFi networks, and similar device information. We also may derive location from your IP address. We may use a third-party service, namely, the YouTube API Services for purpose of provision of the Services. Through YouTube API, we collect store and otherwise use API data relating to users including YouTube channel and video information, and any other information necessary to provide the Services that incorporates the YouTube API Services (“API Client”). Please note that we comply with the YouTube Developer Policies. By using those API Clients, users are agreeing to be bound by the YouTube Terms of Services. Please see the following links for the YouTube Terms of Services and Google Privacy Policy:
YouTube Terms of Services: https://www.youtube.com/t/terms; and
Google Privacy Policy: http://www.google.com/policies/privacy.
Please note that you can revoke access to the YouTube API through the Google Security Settings page.
Information we obtain from other sources. We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We may also receive information from third-party social networking services when you or other users choose to connect with those services.
II. HOW WE USE INFORMATION
We may use, record, systematize, store, update or modify, retrieve, delete, or otherwise process your information for the following purposes, using manual or automated means:
Our payment processors use payment information as necessary to complete transactions or as otherwise required by law. We also may use the information we collect to:
• Provide the Services and deliver requested products and information, including technical support and responses to your questions or comments.
• Deliver emails, push notifications, text messages, alerts, and other communications about our Services and the products of our third-party partners, consistent with your choices.
• Customize and deliver the content and advertising you see when using the Services or third-party websites and services, consistent with your choices.
• Link the different devices that you might use to analyze your use of the Services, customize advertising, and otherwise provide and improve the Services.
• Analyze and address prohibited activities, including by assisting our efforts in policing users who may develop or use hacks or cheats to gain advantage over other users of the Services, and to otherwise enforce our Terms of Service and End User License Agreement.
• Analyze, develop, and improve the Services and new products and services, including by conducting and delivering surveys, polls, and research.
Nexon’s legal bases to process information for these purposes include that the processing is necessary for:
• Nexon’s legitimate interests, including those described above and as necessary to provide the Services.
• The performance of the Terms of Service and End User License Agreement between Nexon and the user.
• Carrying out the obligations and exercising rights under applicable law.
• Where applicable, on the basis of the consent of users which may subsequently be withdrawn at any time by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal. We rely on consent for certain advertising purposes, use of certain cookies, the collection of precise geolocation information, the combination of data across devices, and international transfers of personal information. For more information on how you can provide or withdraw your consent, see Section V. (Your Choices).
If you are located in the European Union, European Economic Area, the United Kingdom or another country that requires a legal basis for processing personal information, please see here for additional details about the purposes for which we process your information.
III. WHEN INFORMATION IS SHARED
We limit when we share the information we collect to the following circumstances:
Within Nexon. We share information across the Nexon companies.
Business Partners. We share information with third-party partners and service providers, including payment processing and gateway companies, platform services, game developers, application developers, game publishers, game console providers, customer support services, cloud storage and hosting providers, social media companies (who may collect information when you use the Services or when you connect the Services to your social media accounts) and analytics and advertising companies, to help us provide and improve the Services and operate our business.
Without limiting the generality of the foregoing, or any other terms set forth herein, some of our sharing includes sharing some of our players’ game data with our community of developers who create applications and websites that benefit our player community and help us provide and improve the Services. You may opt-out of having your game data included in this program by opting out of game-data sharing in the relevant account management preference section (if applicable), or by otherwise contacting us as described in this Privacy Policy .
For more information about these business partners, please contact us.
Other Users. Your profile information and activity data, including your username and the picture that you may provide, and information about your activities on or in connection with the Services may be visible to other users of the Services and third-party sites, applications, websites and services. For example, your game player data, including results, scores, platform activity and profile information may be viewed by other users of the Services and, for example, if you choose to link to social media sites like Facebook, viewed by users of such sites and other applications.
Legal Purposes. We may provide your information to third parties when we believe that doing so is required by law or to cooperate with regulators or law enforcement authorities. We may disclose your information in order to protect the rights or property of Nexon, including enforcing our Terms of Service and End User License Agreement, and others, or when we believe that there is an emergency that poses a threat to the health or safety of you, another person, or the public.
Corporate Transaction. If Nexon is involved in a corporate transaction, such as a merger, acquisition by another company, asset sale, or in the unlikely event of bankruptcy, we may transfer your information to the successor organization in such transaction in accordance with applicable law.
With Your Consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access our Services through third-party devices or platforms, these third parties may be able to collect and process information about you, including information about your activity on the Services, and they may notify your connections on the third-party services, in accordance with their own privacy policies.
IV. COOKIES AND SIMILAR TECHNOLOGIES
When you use the Services or interact with emails from us, we and our third-party business partners may collect and store information about your use of our Services using cookies, pixel tags, local storage, and similar technologies (collectively, “cookies”).
Cookies are small files that are automatically generated when you visit a website and are stored on your device. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your device. Local storage is similar to a cookie except that it can store larger amounts of information and can be stored elsewhere on your device.
We allow third parties, including our analytics providers, advertising networks, and other advertising service providers, to collect information about your use of the Services across your applications and your different devices using cookies and similar technologies. These third parties may use this information to display advertisements on our Services and elsewhere online across different sites and services tailored to your interests, preferences, and characteristics. You can control the use and disclosure of the information for such purposes through Section V. (Your Choices).
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOU CONSENT TO THE USE OF NON-ESSENTIAL COOKIES AND OTHER TECHNOLOGICAL MEANS AS IDENTIFIED IN THIS PRIVACY POLICY WITHOUT PREJUDICE TO ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW TO LATER REFUSE OUR USE. For certain jurisdictions, we will seek your consent the first time you access the Services. For information on how to refuse cookies, withdraw your consent or disable cookies through your web browser, please see Section V. (Your Choices).
V. YOUR CHOICES
Nexon provides you with a variety of choices to control the use and sharing of your information, including:
Email Communications. You may opt out of receiving commercial email messages from us by following the unsubscribe instructions provided in our emails. Please note that even if you have opted out of receiving commercial email messages, you may continue to receive messages related to your account, your transactions, and similar service-related messages.
Geolocation Information. We may derive your approximate location from your IP address and other information we may collect for the purpose of determining your logical login history patterns, control your access to the Services, and to help us answer data protection requests. For more information, please review your device settings.
Cookies and Similar Technologies. You may be able to refuse or disable cookies by adjusting your web browser settings or changing the settings in your cookie banner. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable local storage and similar technologies. For example, Adobe Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page. Deleting the cookies in your browser may in some cases cancel your choices for interest-based advertising. If you choose to refuse, disable, or delete cookies and similar technologies, some of the functionality of the Services may no longer be available to you.
Do Not Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Nexon currently does not take action in response to these signals.
Interest-Based Advertising. While it is not possible to turn off all advertising, you do have the ability to control whether you receive interest-based ads based on information collected or received about your online activities and interests over time and across unaffiliated sites and services and your different devices. You can opt out of receiving interest-based ads from companies that participate in self-regulatory programs such as the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), EDAA (EU), and DAAC (Canada) by following the instructions provided on their websites. If you are using a mobile app, you also may need to opt out of interest-based advertising on your mobile device or through the mobile application. For more information, check your device and mobile app settings. Please note that your opt-out choice will apply only to the browser and device you are using when you opt out.
Other Game and Device Permissions. You may be able to adjust your privacy settings for push notifications, address book sharing, and other information or features within the Services or your account management, device permissions or similar preference options. Please review the settings for the Services and your device for more information. To stop the collection of information by a Nexon game, you can uninstall the game using the standard uninstall process available on your device or the app marketplace or network from which you installed the game.
VI. DATA SUBJECT RIGHTS AND WITHDRAWAL OF CONSENT
The laws in your country may provide you rights to request access to, correct, restrict, port, copy, or delete your information, request that we delete your account, under certain circumstances object to the further processing of your personal data including the right to object to marketing, lodge complaints to your competent supervisory authority or withdraw or change the scope of your consent. You may also have the right to request that we stop processing your information.
If you withdraw your consent, we will stop processing your information for such purposes, but it will not affect the processing of information previously covered by your consent. Where technologically feasible and required by applicable law, we will port your information pursuant to your reasonable request. A request to withdraw consent, restrict or stop processing your information, or delete your account or information may result in your inability to access the Services or some of its features. To exercise your rights consistent with applicable law, please contact us at the contact details provided in Section XI. (Contact Us).
VII. MINORS
Before you are able to use our Services, we may ask you to provide age-related information to help us comply with applicable laws.
Where permitted by law, we collect information from minors (as defined under applicable law) when they provide it to us and when they use the Services. For example, when a minor registers, contacts us directly, or otherwise uses the Services, they may choose to provide information to us, such as their contact information (name, phone number, mailing and email address), user account information (such as username, nickname, password, profile picture, and language settings), demographic information (such as age, gender, and country), and any correspondence they send to us. We also collect information when a minor uses our Services, including their Internet protocol (“IP”) address and other identifiers; information about their browser, device, or Internet or mobile service provider; and information about their use of the Services (such as the date and time of their visit, download information, the links they click and areas they view within the Services, game metrics and usage data, and other standard server log information). We collect additional information when the Services crash or otherwise encounter a problem, including system and driver data.
We collect, use, and disclose a minor’s information to:
• Provide the Services and deliver requested products and information.
• Deliver emails, push notifications, text messages, alerts, and other communications about our Services and the products of our third-party partners, consistent with the minor’s choices (and parent’s, where applicable under applicable law).
• Customize and deliver the content a minor sees when using the Services, consistent with the minor’s choice (and parent’s, where applicable under applicable law).
• Link the different devices that the minor and/or their parent might use to analyze the minor’s use of the Services and otherwise provide and improve the Services.
• Analyze and address prohibited activities, including by assisting our efforts in policing users who may develop or use hacks or cheats to gain advantage over other users of the Services, and to otherwise enforce our Terms of Service and End User License Agreement.
• Analyze, develop, and improve the Services and new products and services, including by conducting and delivering surveys, polls, and research.
Nexon’s legal bases to process information for these purposes include:
• Nexon’s legitimate interests, including those described above and as necessary to provide the Services.
• The performance of the Terms of Service and End User License Agreement between Nexon and the user.
• Carrying out the obligations and exercising rights under applicable law.
• Where applicable, on the basis of the consent of users which may subsequently be withdrawn at any time by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal. We rely on consent for certain use of certain cookies, the combination of data across devices, and international transfers of personal information. For more information on how you can provide or withdraw your consent, see Section V. (Your Choices).
We limit when we share the information we collect from minors, under the following circumstances:
Business Partners. We share information with third-party partners and service providers, including platform services, game developers, application developers, game publishers, game console providers, customer support services, and cloud storage and hosting providers, to help us provide and improve the Services and operate our business. For more information about these business partners, please contact us.
Within Nexon. We may share a minor’s information among Nexon companies for legal purposes, in connection with a corporate transaction, or with consent of the minor or a parent (subject to applicable law). If a minor accesses our Services through third-party devices or platforms, these third parties may be able to collect and process information about the minor, including information about their activity on the Services, and they may notify the minor’s connections on the third-party services, in accordance with their own privacy policies.
A minor’s profile, including their username and the picture that they may provide, and information about their activities on the Services may be visible to other users of the Services. For example, their game results, scores, and profile information may be viewed by other users of the Services.
For users in the United States, we do not knowingly collect or sell personal information from minors who are under the age of 13 without parental consent or unless permitted by applicable law. In such circumstances, parents have the right to review or delete personal information we collect from their minor children under the age of 13 and to withdraw parental consent that they have provided. To exercise these rights, contact us by emailing NA_privacy@nexon.com. We may request additional personal information to verify your identity as the parent of your child before responding to your request.
FOR USERS IN CHINA, WE DO NOT KNOWINGLY COLLECT OR PROCESS PERSONAL INFORMATION FROM MINORS WHO ARE UNDER THE AGE OF 14 WITHOUT PARENTAL CONSENT UNLESS PERMITTED BY APPLICABLE LAW. IN SUCH CIRCUMSTANCES, PARENTS OR GUARDIANS HAVE THE RIGHT TO REVIEW OR DELETE PERSONAL INFORMATION WE COLLECT FROM THE MINORS AND TO WITHDRAW PARENTAL CONSENT THAT THEY HAVE PROVIDED. TO EXERCISE THESE RIGHTS, CONTACT US BY privacy.cn@nexon.co.kr . WE MAY REQUEST ADDITIONAL PERSONAL INFORMATION TO VERIFY YOUR IDENTITY AS THE PARENT OR GUARDIAN BEFORE RESPONDING TO YOUR REQUEST. IF WE BECOME AWARE THAT WE HAVE COLLECTED ANY MINOR’S PERSONAL INFORMATION WITHOUT PRIOR VERIFIABLE PARENTAL CONSENT, WE WILL SEEK TO DELETE THE RELEVANT INFORMATION AS SOON AS POSSIBLE.
For users in the rest of the world (including European Union, European Economic Area and United Kingdom): Where required under applicable law, parents or guardians may exercise the rights that their child may have in relation to their personal information (see Section V. (Your Choices)). For example, subject to applicable law, parents may have the right to review their child’s personal information, direct us to delete such child’s personal information, and may refuse to allow any further collection or use of such child’s personal information (in all cases, subject to the requirements and restrictions set out in applicable law). Please keep in mind that a request to delete records may lead to a termination of Services. In some jurisdictions, minors may also exercise their data protection rights directly.
VIII. HOW WE SECURE AND HOW LONG WE STORE INFORMATION
We maintain reasonable and appropriate physical, electronic, organizational, and procedural safeguards to protect your information. While we take reasonable precautions against possible loss, misuse, or unauthorized access, no storage system or transmission of data over the Internet can be guaranteed to be secure. Data we collect will be retained only for so long as minimally necessary for the purposes set out above, unless applicable law requires otherwise. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information, unless we are considered a responsible controller in relation to the processing of such information.
IX. INTERNATIONAL DATA TRANSFERS
AS WE OPERATE OUR SERVICES GLOBALLY, INFORMATION MENTIONED IN SECTION I (INFORMATION WE COLLECT) MAY BE TRANSFERRED TO COUNTRIES OUTSIDE YOUR HOME COUNTRY SUCH AS KOREA, JAPAN, AND THE UNITED STATES FOR THE PURPOSES SET OUT IN THIS PRIVACY POLICY. UNDER SUCH CIRCUMSTANCES, THE RECIPIENTS WILL BE THE PUBLISHER FOR THE PARTICULAR NEXON SERVICE. YOU UNDERSTAND THAT SOME OF THESE COUNTRIES, INCLUDING THE UNITED STATES, MAY NOT PROVIDE THE SAME LEVEL OF DATA PRIVACY PROTECTION AS IN THE EUROPEAN UNION/EUROPEAN ECONOMIC AREA OR YOUR HOME COUNTRY. WE WILL TRANSFER YOUR PERSONAL INFORMATION WHERE NECESSARY TO PROVIDE THE SERVICES AND PERFORM THE CONTRACT YOU ENTERED INTO WITH US. IF WE NEED TO TRANSFER YOUR PERSONAL DATA TO ANOTHER COUNTRY THAT MAY NOT PROVIDE THE SAME LEVEL OF PRIVACY PROTECTION AS IN YOUR HOME COUNTRY, WE WILL APPLY NECESSARY SAFEGUARDS AND SECURITY MEASURES REGARDING TRANSFERS, AS REQUIRED BY APPLICABLE LAW. WHERE APPLICABLE DATA PROTECTION LAW PROVIDES FOR THE USE OF EU-APPROVED STANDARD CONTRACTUAL CLAUSES OR OTHER TRANSFER AGREEMENTS TO LAWFULLY TRANSFER DATA ABROAD, WE GENERALLY RELY ON SUCH CLAUSES FOR OUR TRANSFERS UNLESS OTHER TRANSFER GROUNDS ARE MORE APPROPRIATE. DEPENDING ON APPLICABLE LAW, YOU MAY ASK FOR A COPY OR INFORMATION ABOUT THESE TRANSFER MECHANISMS BY CONTACTING US AT THE CONTACT DETAILS BELOW.
X. CHANGES TO THIS PRIVACY POLICY
We may make changes to this Privacy Policy, in which case we will notify you before such changes take effect by posting the updated policy through the Services or otherwise in accordance with applicable law. Any changes to this Privacy Policy will take effect after a reasonable time period as specified in the notice of such changes.
XI. CONTACT US
The privacy and security of your information is a top priority. If you have any questions or concerns about this Privacy Policy or our information practices, please contact the publisher for the particular Nexon Service, which is the data controller responsible for your information:
Publisher Contact Information
NEXON Co., Ltd. Ark Hills South Tower 6F, 1-4-5 Roppongi, Minato-ku, Tokyo 106-0032
privacy@nexon.co.jp
Nexon America Inc. 2130 E Mariposa Ave, Box 866 El Segundo, CA 90245, United States of America
NA_privacy@nexon.com
Nexon Korea Corporation 7 Pangyo-ro 256 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea
privacy.cn@nexon.co.kr
Embark Studios AB (“Embark”) Kungsträdgårdsgatan 16, 111 47 Stockholm, Sweden
privacy@support.embark-studios.com
European Union
VeraSafe has been appointed as Nexon's representative in the European Union/European Economic Area for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are located in the European Union/European Economic Area and your inquiry relates to the processing of personal data, please contact VeraSafe at:
VeraSafe Czech Republic s.r.o
Klimentská 46
Prague 1, 11002
Czech Republic
Contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative
You have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal data violates applicable data protection laws. This right applies, for example, if you are located in the European Union/European Economic Area or in the United Kingdom. A list of European Union/European Economic Area Union data protection authorities and their contact details can be found at: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
United Kingdom
VeraSafe has been appointed as Nexon's representative in the United Kingdom for data protection matters, pursuant to Article 27 of the United Kingdom
General Data Protection Regulation. If you are located within the United Kingdom and your inquiry relates to the processing of personal data, please contact VeraSafe at:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL
United Kingdom
Contact Form: https://verasafe.com/public-resources/contact-data-protection-representative
You can also bring any issues or concerns you have regarding your personal data to the attention of the Information Commissioner’s Office, which is the relevant supervisory authority in the United Kingdom.
ADDENDUM
U.S. RESIDENTS: STATE-SPECIFIC PRIVACY DISCLOSURES
Please click here to review additional disclosures required under state-specific privacy laws, as applicable.
USERS OF EMBARK SERVICES: EMBARK PRIVACY INFORMATION
This Embark privacy information addendum ("Addendum") describes Embark’s processing of personal data when you play games and Apps published by Embark. This Addendum applies in addition to the Nexon Privacy Policy above and replaces or supplements the corresponding sections in the Nexon Privacy Policy. Any capitalized terms used herein shall have the same meaning as under the Nexon Privacy Policy.
CHINA RESIDENTS ADDENDUM:
By DEROGATION FROM SECTION IX (INTERNATIONAL DATA TRANSFERS), IF YOU HAVE ANY QUESTIONS, COMMENTS OR SUGGESTIONS TO THE INTERNATIONAL DATA TRANSFERS, THIS ADDENDUM OR OUR PROCESSING OF YOUR PERSONAL INFORMATION, ESPECIALLY IF YOU CONSIDER THAT OUR PROCESSING OF YOUR PERSONAL INFORMATION IMPAIRS YOUR LEGITIMATE INTERESTS OR INTEND TO EXERCISE ANY RIGHT IN SECTION VI (DATA SUBJECTS RIGHTS AND WITHDRAWAL OF CONSENT), YOU CAN CONTACT US BY SENDING EMAIL TO OUR EMAIL ADDRESS FOR PERSONAL INFORMATION PROTECTION: privacy.cn@nexon.co.kr . WE WILL REVIEW YOUR QUESTION WITHOUT DELAY AND MAKE A TIMELY REPLY IN 15 DAYS.
Supplement to Section II (How We Use Information)
By derogation from the legal basis matrix linked in Section II of the Nexon Privacy Policy, the below matrix sets out the purposes for which Embark processes your personal data, the categories of personal data we process, and the legal basis for processing your personal data.
Data Processing Purposes Categories of Personal Data Legal Bases
Operate and provide the Services, deliver requested products and information, including:
· providing technical support and maintenance;
· managing leaderboards;
· matchmaking; and
· responding to your questions or comments · Embark ID
· IDs and profile names related to third party platforms used by you
· Country
· Email address
· Embark profile name
· First/Last Name if provided, e.g. via Customer Service contact
· CS Ticket/Chat Communication
· IP Address
· Language setting
· Device Information ( OS, system manufacturer, system model, and hardware type information
· Date and Time of Each Visit
· Correspondence with other players you may have during the game session including text, voice and chat communication (to the extent available) Performance of a contract (Article 6(1)(b) GDPR), namely Nexon’s Terms of Service and End User Agreement
Deliver emails, push notifications, alerts, and other marketing communications about our Services including using ad/marketing performance measurement services
· Email Addresses
· Country Our legitimate interest in marketing our services and products to you – for sending advertising relating to our products and/or services that are similar to those you purchased or used (Article 6(1)(f) GDPR); and your consent (Article 6(1)(a) GDPR) (where required by applicable law)
Analyze and address prohibited activities, including by assisting our efforts in policing users who may develop or use hacks or cheats to gain advantage over other users of the Services, and to otherwise enforce our Terms of Service and End User License Agreement · Embark ID
· IDs related to third party platforms used by you
· Third party anti-cheat IDs
· IP address
· MAC address
· Email address
· Device and application data
· Operating System
· Date and Time of Each Visit
· Correspondence with other players you may have during the game session including text, voice and chat communication (to the extent available) Our legitimate interests in (Article 6(1)(f) GDPR):
· ensuring our Services are safe for the users;
· protecting our and third party rights, including intellectual property; and
· establishing, exercising and defending legal claims
Analyze, develop, and improve the Services and new products and services, including by conducting and delivering surveys, polls, and research
· Embark ID
· IDs related to third party platforms used by you
· IP address
· Device Information (OS, system manufacturer, system model, and hardware type information)
· Date and Time of Each Visit
· Surveys you choose to participate in
Our legitimate interest of further growing our business and user acquisition (Article 6(1)(f) GDPR)
Keep a record of purchases · Transaction ID for purchases made in the game through third party platforms
· IDs related to third party platforms used by you Our legitimate interest of ensuring the provision and maintenance of our services (Article 6(1)(f) GDPR)
Determine logical login history patterns
(We use the information to determine the country where you are located when using our Services) · IP Address Our legitimate interest of ensuring the security of our services (Article 6(1)(f) GDPR)
Access control:
· Account Signup/Login
· Whether to allow website access · IP Address
· Email address
· Embark ID
· IDs related to third party platforms used by you
· Country
· Date of Birth Our legitimate interests in ensuring the security of our services and enforcing geographic access restrictions (Article 6(1)(f) GDPR)
The provision of personal data is necessary for us to be able to provide you with the game, maintain and update the game, provide you with support and further develop our game. We collect personal data directly from you and, from third party platforms providers such as Discord, Steam and Epic. We will also process game telemetry data from your game sessions indicating, for example, how your avatar has moved and interacted in the game, which we do not consider to be personal data.
Supplement to Section III (When Information Is Shared)
In addition to the recipients listed in Section III of the Nexon Privacy Policy, Embark shares your personal information with the following recipients:
• Business Partners. In order for us to be able to fulfill our commitments, we transfer personal data to suppliers of Embark, in particular our service providers of various IT-services. The suppliers that Embark discloses personal data to will only process the personal data for the purposes mentioned in this Addendum. Embark has entered into data processing agreements with its suppliers that meet the requirements of applicable data protection legislation.
For the management of support requests Embark is currently using Keywords and Helpshift as support ticket system used to allow you to send a support request and forward it to Embark for management. We also utilize Keywords for management of the support service. As mentioned, Embark and the suppliers have entered into a data processing agreement, ensuring that your data is only being processed on behalf of Embark and according to the information above.
Embark is currently using AWS services for an email management solution used to send you verification emails and communication. We also utilize Mailchimp and Google for similar purposes. As mentioned, Embark and the suppliers have entered into a data processing agreement, ensuring that your data is only being processed on behalf of Embark and according to the information above.
For the avoidance of doubt, Embark will not sell your personal data, use it to market any products not distributed by Embark or communicate with you in a manner that is contrary to your preferences as communicated by you.
• Third party platforms. If you chose to connect third party platforms to your Embark account, we will share your Embark ID and chosen display name with the connected third party platform providers, in order to fulfil your connection request. The third party platform providers will process your personal data as data controllers in accordance with privacy notices of the relevant provider.
• Other third parties. Embark may cooperate with third parties for the management of marketing events and other initiatives such as creator programs. The third party provider will process your personal data as data controller in accordance with its privacy policies and notices.
Supplement to Section VIII (How We Secure And How Long We Store Information)
By derogation from Section VIII of the Nexon Privacy Policy, we will process the personal data only as long as necessary for the purposes set out above, for the duration of our relationship with you and for a maximum period of one year thereafter. Technical reports are deleted after 90 days. After that Embark will only process your personal data for such time as may be required to comply with local legal obligations, to satisfy legal requirements in the event of an actual, threatened or anticipated dispute or claim or to protect our rights.
The content on how we secure your personal information is the same as that as set out in Section VIII of the Nexon Privacy Policy.
California Consumer Privacy Act Disclosures
These California Consumer Privacy Act Disclosures (“Disclosure”) supplement the Nexon Privacy Policy (“Privacy Policy”), and contains the disclosures required under the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA"). All capitalized terms not defined in this California Privacy Notice have the same meanings as given them in the Privacy Policy.
For individuals who are California residents, the CCPA requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it. Please note that for California residents and for purposes of this Disclosure, the term "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household as defined in the CCPA.
1. Categories of Personal Information Collected or Disclosed for a Business Purpose. In the 12 months preceding the date of this Disclosure, we may have collected and/or disclosed for a business purpose the following categories of personal information as enumerated under the CCPA:
• Identifiers, including name, postal address, email address, and online identifiers (such as IP address);
• User records, including phone number, billing address, and credit or debit card information;
• Characteristics of protected classifications under California or federal law;
• Commercial or transactions information, including records of products or services purchased, obtained, or considered;
• Internet activity, including browsing history, search history, and interactions with a website, email, application, or advertisement;
• Geolocation data;
• Professional or education information;
• Inferences drawn from the above information about your predicted characteristics and preferences.
2. Your Rights Regarding Your Personal Information. If you are a California resident, you have the right under the CCPA to request Nexon to:
• Disclose what personal information the business has collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties with whom we disclose personal information, and the specific pieces of personal information we have collected about you ("Request to Know");
• Delete the personal information we have collected from you, subject to certain exceptions ("Request to Delete");
• Correct inaccurate personal information that we maintain about you ("Request to Correct");
• Opt you out of the sharing of your personal information for purposes of cross-context behavioral advertising. To opt-out of the sharing of your personal information, please submit your request to us HERE.
• Not provide discriminatory treatment for the exercise of privacy rights conferred by the CCPA, including an employee’s, applicant’s, or independent contractor’s right to not be retaliated against for the exercise of their CCPA rights.
We do not offer a right to limit the use or disclosure of sensitive personal information because, within the meaning of the CCPA, we do not use sensitive personal information for inferring characteristics.
We do not offer a right to opt-out of the sale of personal information because, within the meaning of the CCPA, we do not sell personal information. We disclose personal information for the business purposes set forth in the Privacy Policy (please refer to Section II (HOW WE USE INFORMATION) and Section III (WHEN INFORMATION IS SHARED)).
Please note, that you can only make two Requests to Know in a 12-month period.
3. How to Exercise Your Rights. To exercise any of these rights, please email us at na_privacy@nexon.com. Alternatively, you may mail your request to the publisher for the particular Nexon Service in Section XI (Contact US), which is the data controller responsible for your information . In the request, please specify (a) which right you wish to exercise and (b) the scope of your request. We will confirm receipt of your request within 10 business days.
In order to submit a request, we will need to verify your identity and may require specific information from you, which may include personal information about you or information about your past purchases or use of our products or services, in order to help us verify your identity and process your request. Your request may be denied if we are unable to verify your identity. If you have an account with us through the Site that is password-protected, we may verify your identity through our existing authentication practices for your account.
If you do not have an account with us, and your request concerns "categories" of personal information collected, we can request from you two data points of personal information to verify your identity. If you do not have an account with us, and your request concerns specific personal information or sensitive personal information, we can request from you at least three data points of personal information as well as a signed declaration with penalty of perjury to verify your identity.
We will process and respond to your Request to Know, Request to Delete or Request to Correct within 45 calendar days after it is received (in some cases, as is allowed under the CCPA, this process may be extended by an additional 45 calendar days).
4. Deletion Requests. If you request deletion of your personal information, we may retain personal information necessary to: (a) protect our business, systems and users from fraudulent activity, (b) to address technical issues that impair existing functionality, (c) allow us or others to exercise their free speech or other rights, (d) comply with law enforcement requests pursuant to lawful process, (e) support our own internal purposes reasonably related to your relationship with us, (f) to comply with legal obligations, or (g) otherwise as permitted by law and disclosed to you when we respond to your request.
5. Authorized Agent. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise your rights and choices on your behalf, please provide written proof of your agent’s permission to do so. A request from an agent may be denied if such agent does not submit proof that the agent was authorized by the user to act on the user’s behalf, and/or the agent’s identity could not be verified.
6. No Discrimination. Nexon will not discriminate against any user for exercising their rights under the CCPA, although some of the functionality and features available on the Services may change or no longer be available. Any differences in the Services are related to the value provided.